LifeLink Privacy Policy & SMS Terms

At LifeLink, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our dietary supplements, or opt-in to our text messaging program.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you. This includes:

Identifiers: Name, shipping address, billing address, email address, and phone number.
Commercial Information: Products purchased, shopping cart history, and payment details (processed securely via our third-party payment processors).
Internet/Electronic Activity: IP address, browser type, and browsing behavior on our website, collected via cookies and tracking pixels.

2. How We Use Your Information

We do not sell your personal information. We use your data strictly to provide and improve our services, including:

Fulfilling and shipping your supplement orders.
Processing payments and preventing fraudulent transactions.
Providing customer support.
Sending marketing communications, product updates, and promotional offers (where you have explicitly opted in).

3. Sharing with Third Parties

We only share your information with trusted third-party service providers who assist us in operating our business. These include shipping carriers, payment gateways, e-commerce platform hosting providers, and email/SMS marketing utilities. All third parties are legally prohibited from using your data for any purpose other than providing services to LifeLink.

4. SMS Terms & Conditions

By opting in to receive text messages from LifeLink, you agree to the following SMS Terms:

Program Description & Message Expectation: After opting in to receive SMS notifications from LifeLink, you may receive messages including, but not limited to, order confirmations, shipping updates, shopping cart reminders, wellness tips, and exclusive promotional offers regarding our dietary supplements.
How to Opt-Out: You can cancel the SMS service at any time. Just text “STOP”. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
How to Get Help: If you are experiencing issues with the messaging program you can reply with the keyword “HELP” for more assistance, or you can get help directly by emailing sales@ilifelink.com or calling 1-805-473-1389.
Carrier Liability: Carriers are not liable for delayed or undelivered messages.
Rates and Frequency: As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

5. Cookies and Behavioral Tracking

We use cookies to enhance your shopping experience and analyze website traffic. You can choose to disable cookies through your browser settings, though doing so may limit your ability to use certain features on our storefront.

6. Your Rights and Choices

Depending on your location, you may have the right to:

Request access to the personal data we hold about you.
Request the correction or deletion of your personal data.
Opt-out of promotional emails by clicking the “unsubscribe” link at the bottom of our emails.