DIRECTORY

Shipping Information

EXPEDITED ORDERS

Orders placed before 1:30 PM Pacific time, and for which expedited shipping has been requested (i.e., UPS 3-Day, UPS 2-Day, or UPS Overnight), will be shipped on the same day. Expedited orders placed after 1:30 P.M. Pacific time will be shipped on the following business day. (Our business days are Monday–Friday.) Depending on the chosen shipping method, holidays may delay packages by an additional day.

NON-EXPEDITED ORDERS

Orders for which regular service has been chosen (i.e., Basic Shipping or Priority Mail) will be shipped within 2 business days after being placed.

 

SHIPPING AND HANDLING RATES

U.S.A. (except ALASKA or HAWAII)
Basic Shipping (Sat. & Sun. excluded)$6.00
Priority Mail with Delivery Confirmation$7.50
UPS 3-Day Express (Sat. & Sun. excluded)$15.00
UPS 2-Day (Sat. & Sun. excluded)$20.00
UPS Overnight (Sat. & Sun. excluded)$50.00
ALASKA or HAWAII
Priority Mail with Delivery Confirmation$7.50

For other shipping methods (for example, FedEx), please call our domestic toll free number 1-888-433-5266.

INTERNATIONAL ORDERS

If you want to know the cost of various shipping options before you choose a shipping method, please call us at 1-805-473-1389 or e-mail us at info@lifelinknet.com. Or, if you prefer, you may leave the choice of a shipping method to us. In either case, we will add the shipping cost to the amount of your order.

Our preferred carrier is United States Postal Service (USPS) for the lowest shipping rates which includes insurance. But USPS does not offer parcel tracking. For parcel tracking we use UPS International.

In order to expedite your delivery, we reserve the right to adjust any order which was received underpaid or without sufficient shipping costs.

It is your responsibility to find out from your local customs department whether your government will allow you to import the products you wish to purchase from LifeLink. LifeLink will not be responsible or liable for customs delays or seizures. The table below is a rough guide to customs restrictions, but we do not guarantee that it is up-to-date or 100% reliable. Only your own country’s customs department can provide accurate information on customs, duties, taxes, etc. — if anyone can.

International Restrictions Table
COUNTRYCANNOT SHIPREQUIRES
PRESCRIPTION
3 OR LESS, with letter stating that products are for personal use
CanadaDHEA, 5-HTP, Pregnenolone,
ALC, DMAE, Melatonin
ProgesteroneMelatonin
AustraliaDHEA, 5-HTP, Pregnenolone,
ALC, DMAE
Melatonin 
S. AfricaMelatonin  
S. KoreaDHEA  
Europe*DHEA  

* Germany, Italy and Spain are currently restricting their citizens’ access to most products. To find out which products you are permitted to obtain in these countries, you should ask the appropriate customs department.

shipping information